- The Knowledge Base Help Center
- Cloud Storage
- Login & Dashboard
Login Screen
Login Screen:
Username or Email: Enter your user credentials. (Using an email address provides better security, as you will receive login security alerts & have the ability to reset your password.)
Password: Enter your password for your account.
Server Address: This address is required to authenticate to your dashboard.
Save Password: This will securely store your password locally, so you don't need to enter it each time.
Forgot Password: Allows you to reset your password, by sending you an email with a code for two factor authentication. This will only work if you have a valid email address. If you only created a user name, contact your system administrator to reset your password.
Important Info:
The save password checkbox is not available when 'Stored Credentials' are enabled in your preferences on login. Enabling Stored Credentials is useful when you have multiple logins for different accounts.