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Frequently Asked Tech Support Questions
- What do I do when I have a message on my monitor that says out of range or incorrect format?
- Do you have a Mac Software for my cameras?
- Do you have a PC Software for my cameras?
- How do I get the cameras on my phone?
- What is line crossing?
- What is intrusion?
- What is Regional Entry?
- What is Regional Exit?
- What phone app do I use for my recorder?
- All of my cameras on my DVR suddenly turned to black boxes what do I do?
- On Protect app what code do i scan to add my device?
- How do I get rid of ‘Target Detection’ on my monitor?
- I keep getting "Device is busy" when trying to playback on my app or through the web browser, what does this mean?
- I backed up video but I only get a snapshot instead of the video why is that?
- How can I access my IP cameras through the NVR while being logged in remotely?
- I have a few cameras on a switch and connected to the back of my NVR but only one shows up why is that?
- What specs should my computers have to be able to use the CMS?
- What do I need to configure when adding Hikvision cameras to InVid recorders?
- What is AI and how is it used?
- How do I turn on my AI functions?
- My system is constantly rebooting. All I get is the white Invid tech screen over and over again
- Do you have cloud recording?
- Can I use 3rd party cameras on your recorders?
- My system logs out constantly is there a way to fix this?
- I am trying to access my system through the web browser with the IP Address...
- How do I load a page in compatibility mode (IE Mode)?
- How do I find out what model my recorder is?
- How do I find my IP cameras that are on a switch?
- What does lite mean in 5MP lite?
- How do I connect the keyboard for PTZ control?
- What is the color order of the wires when installing RJ45 connecter end with cat5?
- My unit has multiple displays are they duplicated or independent?
- How do I setup my LPR Camera?
- Why does it sound like the fan in the PoE switch is constantly turning on and off?
- How long does the web login stay logged in for?
- With the solar system, is there any requirements for the sim card?
Elevate
Paramont
- How do I add or edit my security question in my Paramont system?
- Why is my NAT failed on my Paramont Recorder?
- How do I add my Hik cameras to a Paramont Recorder?
- How can I remotely view my Paramont NVR from a browser?
- How do I stop my Paramont Recorder from auto logging out?
- Is there a way to stop someone from seeing live view of the cameras when logged out of the system on my Paramont Series Recorder?
- How do I factory reset an analog Paramont camera?
- How do I backup a clip on the local monitor of my Paramont Series recorder?
- What IP tool do I need for Paramont?
- How many channels does your PAR-P6PAN-NH take up on my recorder?
- What is the default IP address for Paramont cameras?
- How do I find my Paramont IP cameras that are on a switch that were previously on the plug and play camera ports of my NVR?
- I was told I can add my Paramont DVR recorder to my Paramont NVR, how can I do that?
- How do I add cameras from a switch to a Paramont recorder?
- How do I power cycle my Paramont Recorder remotely?
- How do I know if someone was accessing my Paramont Recorder remotely without my knowledge?
- Why in my browser on my paramount recorder can I only view a max of four cameras?
- How do I change my camera names on my Paramont Recorder?
- How can I save a group on my Paramont CMS app?
- How do I change networking ports for my Paramont recorder?
- I keep getting a lot of notifications at night. How do I turn this off or can I set a schedule? (Paramont)
- I plug my Paramont camera into the Hikvision NVR and it shows flashing but not connected?
- Why is my Paramont app slow to load my cameras?
- I have a PN3A-32F and it just turns off and only shows the power light and record light on.....
- How do I factory default my system on the Paramont Series?
- How do I setup my LPR camera on the Paramont Series?
- How do I adjust my motion grid on my Paramont Recorder?
- How do I change my recording settings on my Paramont Recorder?
- Can I set different accounts with different permissions on my Paramont Recorder?
- How do I get the latest firmware for my Paramont Recorder?
- How do I get the latest firmware for my Paramont cameras?
- How do I format my hard drive on my Paramont recorder?
- Can I use the QR code to add my device in the Paramont CMS?
- How do I turn audio off on Paramont NVR?
- How do I reset the password on my Paramont Recorder?
- What is the default password or default user on a Paramont Recorder?
- Why do my cameras look blurry on the Paramont CMS app?
- How do I turn on push notifications on my Paramont Recorder?
- Why does playback on my Paramont CMS app say ‘Device is Busy’?
- How do I change the date and time on my Paramont Recorder?
Protect
Secure
Ultra
Vision
- What is login without signup on my Vision Recorder?
- Why don’t I see my mouse icon on my Vision Recorder?
- What IP tool do I need for Vision?
- What is the default IP address for Vision cameras?
- How do I get the latest firmware for my Vision NVR?
- How do I get the latest firmware for my Vision Cameras?
- How do I add my Vision system to the App?
- How do I turn on push settings for my vision app?
- How do I reset the password on my Vision Series Recorder?
- What is the default username or password on a Vision Series Recorder?
- What phone app is used for the Vision Series?