How to connect to internet via USB modem?

Cellular Modem Installation

1. Obtain a SIM card with a data plan from a compatible ISP

2. Insert the SIM card in the SIM card slot on the side of the modem. If your card is not a Standard SIM size, use a plastic adapter (available free of charge from your cellular provider)

3. Follow the instructions in your dashboard under Help -> Installation to configure your sensor with the following settings:

Connection: Cellular

Modem: E397

APN: <see table below>

Provider APN
Telus isp.telus.com
Rogers ltemobile.apn
Bell inet.bell.ca or pda.bell.ca
Freedom internet.freedommobile.ca
T-Mobile fast.t-mobile.com

1. Plug the modem into any available USB slot on the sensor and reboot. A solid blue light indicates a successful connection.

Troubleshooting: 

  • Your ISP may use a custom/regional APN. Contact your service provider for up-to-date settings
  • Some ISPs require you to register the modem’s IMEI number with them. You can find the IMEI number on the back of the modem
  • Some ISPs require a 15-digit IMEI number. To convert the modem’s 14-digit IMEI number to a 15-digit number, go to to www.imei.info/calc
  • Try the SIM card in a regular smartphone and verify that it registers on the network and provides a reliable Internet connection