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The Knowledge Base Help Center

Frequently Asked Tech Support Questions

Frequently Asked Tech Support Questions

What do I do when I have a message on my monitor that says out of range or incorrect format?

Do you have a Mac Software for my cameras?

Do you have a PC Software for my cameras?

How do I get the cameras on my phone?

What is line crossing?

What is intrusion?

What is Regional Entry?

What is Regional Exit?

What phone app do I use for my recorder?

All of my cameras on my DVR suddenly turned to black boxes what do I do?

On Protect app what code do i scan to add my device?

How do I get rid of ‘Target Detection’ on my monitor?

I keep getting "Device is busy" when trying to playback on my app or through the web browser, what does this mean?

I backed up video but I only get a snapshot instead of the video why is that?

How can I access my IP cameras through the NVR while being logged in remotely?

I have a few cameras on a switch and connected to the back of my NVR but only one shows up why is that?

What specs should my computers have to be able to use the CMS?

What do I need to configure when adding Hikvision cameras to InVid recorders?

What is AI and how is it used?

How do I turn on my AI functions?

My system is constantly rebooting. All I get is the white Invid tech screen over and over again

Do you have cloud recording?

Can I use 3rd party cameras on your recorders?

My system logs out constantly is there a way to fix this?

I am trying to access my system through the web browser with the IP Address...

How do I load a page in compatibility mode (IE Mode)?

How do I find out what model my recorder is?

How do I find my IP cameras that are on a switch?

What does lite mean in 5MP lite?

How do I connect the keyboard for PTZ control?

What is the color order of the wires when installing RJ45 connecter end with cat5?

My unit has multiple displays are they duplicated or independent?

How do I setup my LPR Camera?

Why does it sound like the fan in the PoE switch is constantly turning on and off?

How long does the web login stay logged in for?

With the solar system, is there any requirements for the sim card?

Elevate

What is the default IP address for Elevate cameras?

Paramont

How do I add or edit my security question in my Paramont system?

Why is my NAT failed on my Paramont Recorder?

How do I add my Hik cameras to a Paramont Recorder?

How can I remotely view my Paramont NVR from a browser?

How do I stop my Paramont Recorder from auto logging out?

Is there a way to stop someone from seeing live view of the cameras when logged out of the system on my Paramont Series Recorder?

How do I factory reset an analog Paramont camera?

How do I backup a clip on the local monitor of my Paramont Series recorder?

What IP tool do I need for Paramont?

How many channels does your PAR-P6PAN-NH take up on my recorder?

What is the default IP address for Paramont cameras?

How do I find my Paramont IP cameras that are on a switch that were previously on the plug and play camera ports of my NVR?

I was told I can add my Paramont DVR recorder to my Paramont NVR, how can I do that?

How do I add cameras from a switch to a Paramont recorder?

How do I power cycle my Paramont Recorder remotely?

How do I know if someone was accessing my Paramont Recorder remotely without my knowledge?

Why in my browser on my paramount recorder can I only view a max of four cameras?

How do I change my camera names on my Paramont Recorder?

How can I save a group on my Paramont CMS app?

How do I change networking ports for my Paramont recorder?

I keep getting a lot of notifications at night. How do I turn this off or can I set a schedule? (Paramont)

I plug my Paramont camera into the Hikvision NVR and it shows flashing but not connected?

Why is my Paramont app slow to load my cameras?

I have a PN3A-32F and it just turns off and only shows the power light and record light on.....

How do I factory default my system on the Paramont Series?

How do I setup my LPR camera on the Paramont Series?

How do I adjust my motion grid on my Paramont Recorder?

How do I change my recording settings on my Paramont Recorder?

Can I set different accounts with different permissions on my Paramont Recorder?

How do I get the latest firmware for my Paramont Recorder?

How do I get the latest firmware for my Paramont cameras?

How do I format my hard drive on my Paramont recorder?

Can I use the QR code to add my device in the Paramont CMS?

How do I turn audio off on Paramont NVR?

How do I reset the password on my Paramont Recorder?

What is the default password or default user on a Paramont Recorder?

Why do my cameras look blurry on the Paramont CMS app?

How do I turn on push notifications on my Paramont Recorder?

Why does playback on my Paramont CMS app say ‘Device is Busy’?

How do I change the date and time on my Paramont Recorder?

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Protect

I see three QR codes to scan under P2P for the Protect Series which one do I scan?

What IP tool do I need for Protect?

What is the default username or password on a Protect Series Recorder?

Secure

What IP tool do I need for Secure?

Ultra

What IP tool do I need for Ultra?

What is the default IP address for Ultra cameras?

Vision

What is login without signup on my Vision Recorder?

Why don’t I see my mouse icon on my Vision Recorder?

What IP tool do I need for Vision?

What is the default IP address for Vision cameras?

How do I get the latest firmware for my Vision NVR?

How do I get the latest firmware for my Vision Cameras?

How do I add my Vision system to the App?

How do I turn on push settings for my vision app?

How do I reset the password on my Vision Series Recorder?

What is the default username or password on a Vision Series Recorder?

What phone app is used for the Vision Series?

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