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Need Help? InVid Tech Support Has You Covered

Whether you’re setting up a new system or troubleshooting an existing one, our U.S.-based tech support team is here to help. Get expert assistance by phone, email, or support ticket — we’re committed to keeping your projects running smoothly.

✅ For the Fastest Support, Please Download TeamViewer Before Calling

TeamViewerLogo

🖥️ Need Remote Help? Download TeamViewer First! 

For the fastest and most effective support, we may need to access your system remotely. TeamViewer lets our techs connect directly to your screen and troubleshoot in real time — just like being there in person.

For the best compatibility, we recommend using a Windows PC.

Please have TeamViewer installed before calling so we can help you right away.

Our tech support team is available Monday–Friday, 8:30 AM to 5:00 PM EST.

Emails and support tickets are monitored from 8:30 AM to 7:00 PM EST for extended assistance.

You can reach our tech support team by:

  • 📞 Calling us at 631-388-5700

  • 📝 Submitting a support ticket below
    (Recommended, especially after hours, so you’re already in our system when we follow up)

  • 📧 Emailing techsupport@invidtech.com

Looking for Support After 5pm EST?

Submit a ticket below to get in our system. While responses after hours aren’t guaranteed, tickets are monitored until 7:00 PM EST, and you may receive a reply the same day. Otherwise, you’ll be in queue for priority support first thing in the morning. In the meantime, download TeamViewer using the links above so you’re ready when we reach out.