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InVid Tech Support Page
Phone Tech Support: 631-388-5700
8:30am - 5pm M-F (EST)

✅ Get Help Faster: Install TeamViewer Before Calling

For the quickest support, please download and install TeamViewer before calling. This tool lets our technicians securely connect to your computer and resolve issues in real time, just like being there in person.

🔽 Choose your device to download TeamViewer:

⚠️ Having TeamViewer ready before you call helps us get started faster.

Why do I need TeamViewer?

Our team reviews tickets Monday–Friday until 7:00 PM EST on regular business days.
It’s a great option for quick questions—or if you’d rather skip the phone queue.

 

Product Series Support Pages

Below you will find InVid Tech's primary series of products. Select the series to access that product's support page.
Find links to series-specific support such as FAQs, videos & downloads. 
 

Paramont Series Support

Secure TAA Series Support

Vision Series Support

Access Control Support  |  Elevate Series Support  |  InVid Tech Series Support

Monitor Support  |  MyConnect Ad Support

MyConnect Board  |  Protect Series Support  |  Ultra Series Support

Knowledge Base

Looking for Answers to Tech Support Questions? FAQ, Product Setup, Login & More! View Here. 

Integration Partners

Connect InVid Tech devices with leading VMS, access control, and cloud platforms for a smarter, more flexible security system tailored to your needs. View Integration Partners Here.

Training & Demo Videos

Looking for Training & Demo Videos? Here you can access videos to help you learn more about InVid Tech Product. View Training & Demo Videos.

Online RMA Form

Need to return equipment? Fill Out the Online Form Here to get an authorization code. Terms & conditions apply.

Warranty Info

Looking for warranty information on InVid Tech products? Start Here. You can also find our terms and conditions.

Project Registration

WIN MORE BUSINESS! Secure the project. Lock-in Your Price. Work with InVid Tech to Secure a Win!
Find Out More Here.