Help from people who know the gear.
Setup, troubleshooting, firmware, or a return — our tech team supports dealers and integrators on every InVid product.
Install TeamViewer first
It lets our technicians securely connect to your computer and fix the issue with you, live on the call.
Phone Tech Support
Talk to a technician live. Install TeamViewer first so we can connect and fix it on the call.
Online Support Ticket
Not urgent, or after hours? Send us the details and a technician will follow up.
Submit a ticket →Returns (RMA)
Need to send a product back? Request an RMA authorization code online.
Open the RMA form →Get help faster: install TeamViewer
For the quickest support, download and install TeamViewer before calling. It lets our technicians securely connect to your computer and resolve issues in real time — just like having us there in person.
Why do I need TeamViewer?
It's a trusted remote-access tool used worldwide that lets our technicians see what you're seeing. Sessions can't be reopened without your permission.
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Secure and encryptedYou stay in control of every session.
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Faster problem solvingNo back-and-forth describing screens.
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On-site help, without the waitWe fix it together, right on the call.
Product series support
Pick your product line for manuals, firmware, FAQs, and how-to videos.
Resources & programs
Answers, training, and dealer programs — available any time.
Knowledge Base
FAQs, product setup guides, and login help.
Search articles →Training & Demo Videos
Step-by-step setup and feature walkthroughs on our YouTube channel.
Watch now →Integration Partners
VMS, access control, and cloud platforms that work with InVid.
See partners →Online RMA Form
Request a return authorization code. Terms apply.
Start a return →Warranty Info
Warranty coverage and terms for InVid products.
View warranty →Project Registration
Register your project to lock in pricing.
Register a project →Still need a hand?
Our tech team is a phone call away, Monday through Friday, 8:30 AM – 5:00 PM EST.